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Stay Safe

Safety Measures at the accomodation

The health and safety of our guests is our priority.  Here are the measures that are taken to ensure maximum safety and convenience for all our guests and personnel.We want to offer maximum convenience and security for your bookings, so we are offering free modification policies. At the same time, this is your holiday, and we understand that you want to escape from all that is going on in the world. Therefore, we will do our maximum to provide you the best service with a smile and a great atmosphere, whilst still keeping everyone safe.

Free reservation changes for non-refundable bookings:

  • This applies to the reservations which were originally booked with the non- refundable policy and whose guests are tested COVID-19 positive for the period concerning their holiday.

  • The proof of the COVID-19 positive test must be sent to info@edenparadisezan.com and its acceptance must be confirmed in writing.

  • If you cannot travel, you are offered a free modification of the dates of your stay to a later period. However, prices may vary, depending on your chosen date. If your new dates are in a period of higher price, the difference is subject to an additional payment. Should the new dates be for a lower price, you can use the outstanding amount for booking additional services within the hotel.

  • If you are not sure about your new travel dates yet, we will keep your reservation open, and you can get back to us later with confirmation of the new dates of our travel. 

  • The date change request must be made in writing via email: info@edenparadisezan.com at least one day prior to arrival at the hotel and its acceptance must be confirmed by the hotel in writing. In case of not informing the hotel about a change of dates, and if the client will not arrive on the original check-in day, the reservation will be handled as a no-show and the no-show charges will be applied.

General guidelines for hotel operation:

  • Hand sanitizers are located around various locations in the guesthouse, and we encourage our guests to use them regularly.

  • All accommodation and tourist facilities will be cleaned and sanitized before and after use.

  • Rooms will be left vacant for a certain period of time before another check-in is allowed to the same room.

  • Following guidelines set by the government SOPs.

Requirements for hotel staff (mandatory):

  • Staff is observing social distancing of not less than one meter from one staff member to another and from the guests.

  • Staff members get body temperature measured before each shift.

Recommendations for guests (not mandatory):

  • Wearing face masks.

  • Keeping social distancing of 1m.

  • Using hand sanitizers as much as possible

Free reservation cancellation for reservation with flexible conditions:

  • This applies to all reservations which were originally booked with flexible reservation conditions and thus no deposit was paid.

  • The reservation can be cancelled without any penalties up to 7 days prior to arrival.

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